Accelerating Innovation
Challenge:
A global conglomerate had a long-term growth strategy that emphasized collaboration and knowledge sharing. They invested billions of dollars annually in R&D and sought ways to have multiple divisions and teams share information more effectively, leverage technologies across product lines and bring complimentary teams together for faster time-to-market.
Management wanted a solution that would automatically gather knowledge and map knowledge networks across business divisions without requiring manual input from individual users. The solution also needed to meet country-specific privacy laws, HR policies and regulatory compliance requirements.
Solution:
The company was drawn to the dynamic knowledge network analysis tools offered by Messagemind’s OPEN product. The product was deployed across selected business units around the globe. Users included a mix of knowledge workers, business analysts, IT professionals, as well as marketing and sales professionals.
Outcome:
Within six months of implementation, the technology enabled potential savings in the millions of dollars while greatly accelerating time-to-market for new products. Examples include:
- Information mapping within company email revealed that two divisions were developing a similar technology. By working jointly, they accelerated time-to-market by several months and achieved estimated savings worth more than $2.5 million.
- Difficulties with a major software update threatened to hamper IT operations of one business unit. The use of OPEN’s Dynamic Knowledge Network Analysis discovered the needed expertise in-house. The experts were immediately contacted and the problem was resolved within hours.
Highly satisfied with the increased collaboration and innovation gained from the use of OPEN, the company is deploying the solution across their key divisions and integrating it with MS SharePoint® intranet sites, CRM databases and other collaboration systems.