Increasing Performance
Challenge:
A global pharmaceutical company discovered that a majority of employees complained about email overload and how it eroded performance and delayed decision-making.
When attempts to address the problem with training were unsuccessful, the company compared and tested various email performance solutions available on the market.
Solution:
Messagemind’s C-MAIL and AVATAR products were selected because of their ease of use, Dynamic Prioritization™ and enterprise features including group metrics, central administrator console and stringent privacy and security controls.
The installation was hosted centrally by the IT organization and the initial rollout to global users was completed within three weeks. Users included project managers, program managers, directors, VPs, and C-level executives. Training videos and webinars about email performance best practices supported all users.
Outcome:
Productivity improved by more than 25%, based on key metrics such as response times and decision cycles related to important emails. The company estimated significant cost savings from these performance improvements.
Management gained access to group and enterprise analytics on a virtually real-time basis. This enabled them to identify problem areas, target specific training programs to address those problems and to continuously monitor results.
Messagemind’s technology is now recommended as a “must have” for important decision makers and is considered a competitive advantage for the enterprise.
Based on this success, the installation was expanded across multiple company divisions and functional units including sales, operations, and compliance. It has since been deployed in global locations including the EU and APAC.