Products

PRISM: Total Quality Management of Email (TQME)
Email analytics and statistical reports for individuals, groups and enterprises

PRISM is intelligent software that automatically gathers email data and user actions. It provides near real-time analytics, Six Sigma analysis and reports that improve communication, compliance, and customer service.

This solution is particularly valuable to project managers, customer service, compliance, and supply chain management.

Following are key features of PRISM’s technology platform:

  • Measure

    Gauge Critical to Quality (CTQ) metrics and trends

  • Analyze

    Assess process capabilities and key performance indicators

  • Identify Exceptions

    Spot deviations and drill down to learn who, what, why, and when

  • Set Alerts

    Establish service-level agreements (SLA’s) and exception alerts

  • Report

    Create customized dashboard and reports for Six Sigma, ITIL, ISO, COBIT, regulatory compliance and auditing

System Requirements:
Client: Outlook 2003 or 2007
Server: IIS / Windows 2003 or 2008, MS SQL Server 2005 Standard or Enterprise edition

Delivery Models:
On-Premise or Software-as-a-Service (SaaS)