Products

PRISM: Business Intelligence & Analytics

Communication and collaboration analysis on business operations, products, markets, employees and customer service

"We spend days generating manual reports on email related to customer service and still don’t get full insights on the customer experience. Messagemind’s AVATAR & PRISM tools will help me better manage my team and improve customer service...Messagemind’s technology is far ahead of anything I have seen in the marketplace..."

- Head of customer service unit, global financial services firm

What it is – What it Does

PRISM is an advanced business intelligence and reporting platform that uses Messagemind’s analytics engine – the analytics engine works in the background automatically capturing customer, product, employee and business operations intelligence.

The system extracts intelligence from enterprise communication & collaboration streams including:

  • email (individual & group mailboxes)
  • calendars & meetings
  • instant messaging
  • voice, video conferencing
  • documents (SharePoint)
  • RSS, blogs, social updates
  • external social networks
  • CRM, ERP & HR systems

How it Works

The system is unique. Working in the background it automatically learns from the collective activity in an enterprise’s messaging servers, PC & mobile devices, voice systems, documents, LDAP, CRM, SharePoint and other major communication & collaboration tools. There is no need to manually input or tag information.

Who Benefits

This solution is particularly valuable to management, portfolio & project managers, sales, customer service, operations, compliance, security and supply chain management.

Key Benefits:

  • Real-time intelligent search
  • Real-time analytics and reports on clients, products, markets, employees, customer service improvement and management decision making
  • Email customer service analytics on activity levels, response times, volume trends, customer sentiments, quality of response & other key performance indicators
  • Measures cross-departmental collaboration
  • Identifies communication bottlenecks
  • Reports on key teams & employees that are working (or not working) on specific initiatives
  • General productivity & behavior change measurement at individual, group & departmental levels
  • Create customized dashboard and reports for Six Sigma, ITIL, ISO, COBIT, regulatory compliance and auditing
  • Establish service-level agreements (SLA’s) and exception alerts - spot deviations and drill down to learn who, what, why, and when
  • Enhances security & compliance monitoring
  • Central admin console to configure security and privacy policies (including EU privacy)
  • Open data warehouse architecture
  • On-premise, fully managed or private cloud options to meet company needs

System Requirements:
Windows 2008, MS SQL Server 2008, IIS 7, .NET 4.0

Delivery Models:

  • On-Premise installation on company’s servers (behind firewall)
  • Messagemind pre-configured server appliance, installed behind company’s firewall
  • Secure private cloud