DASHBOARD: Analytics and Reports
Email Productivity policy and analytics for individuals, groups and enterprises
DASHBOARD is intelligent software that automatically gathers email behavior data in the background as the users work on their email, as well as it also extracts intelligence from the email traffic. The data is fed to a data warehouse reporting and analysis engine to provide patent-pending metrics and customized reporting of individual and group work behavior, productivity levels and collaboration trends.
Following are sample DASHBOARD analytics and reports:
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Productivity Index
Measures employee productivity trends on a scale of 1 to 100. Higher scores indicate that email-response activity is well aligned with company priorities and best practices. This report provides a mechanism to benchmark performance following productivity initiatives.
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Top Senders
Identifies your top senders and whether their emails are promptly answered. For example, the top senders for the sales department should be their “A list” customers.
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Top Recipients
Analyzes how individuals and teams are communicating around specific projects or areas of expertise. It helps to pro-actively identify communication breakdowns and bottlenecks.
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Top Threads
Provides insight as to how workforce time is spent. The reports can reveal, for example, whether a rise in email volume with customers is due to increased orders or a surge in customer complaints.
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Workforce Behavior
Measures the volume trends related to how important email is read and responded to. The report also measures activity trends related to important and unimportant email and can pinpoint employee training needs.
System Requirements:
Client: Outlook 2003 or 2007
Server: IIS / Windows 2003 or 2008, MS SQL Server 2005 Standard or Enterprise edition
Delivery Models:
On-Premise or Software-as-a-Service (SaaS)