Products

AVATAR: Communication & Collaboration Dashboards

Performance measurement for individuals, groups and the enterprise

"Now I can see who is working on key issues, clients and initiatives – it’s almost like an x-ray of how my team is collaborating. With over 70+ people spread across the globe, I now have important data points that help me to assess the performance of my resources as well as fine-tune my decision-making."

- Director, operations, a global conglomerate

What it is – What it Does

AVATAR is a mash-able advanced business intelligence & dashboard platform. The system leverages Messagemind’s analytics engine working in the background, automatically capturing intelligence on individual and group work behavior, productivity levels and collaboration trends.

Avatar’s social network graphs, analytics and dashboards provide a wide array of intelligence including: feedback on clients, products, markets, customer service, cross-departmental collaboration, communication bottlenecks and measurement of personal and group performance levels.

The system extracts this intelligence from enterprise communication & collaboration streams including:

• email (individual & group mailboxes)
• calendars & meetings
• instant messaging
• voice, video conferencing
• documents (SharePoint)
• RSS, blogs, social updates
• external social networks
• CRM, ERP & HR systems

How it Works

The system is unique. Operating in the background, it automatically learns from the collective activity in an enterprise’s messaging servers, PC & mobile devices, voice systems, documents, LDAP, CRM, SharePoint and other major communication and collaboration tools. There is no need to manually input or tag information.

Who Benefits

This solution is particularly valuable to individual users, managers, customer service, sales, marketing and operations.

Key Benefits: