Messagemind™: Providing intelligent software to enhance organizational and individual performance
Messagemind provides intelligent software that learns priorities and mines intelligence from enterprise communications. Working in the background, it automatically prioritizes email within MS® Outlook and mobile devices, maps knowledge and relationship networks and provides communication analytics and reports at individual, group and enterprise levels.
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Key Functionality |
Key Benefits |
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Email overload is a leading productivity killer
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- Approximately 50% of a typical workday is spent checking and responding to email.
- Only 20% of email received is considered critical (and is constantly mixed with 80% non-critical email).
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- Learns and automatically prioritizes and organizes email within Microsoft® Outlook/Exchange, Blackberry® OS/BES, and supports other mobile platforms
- Prioritizes email, meetings & calendar invites, along with alerts and feeds
- Algorithms work in the background learning what’s important based on a person’s natural email use, past email history and collective intelligence from other users within an enterprise
- Company administrators have the flexibility to set optional business rules to align workforce priorities with company goals
- End-users can easily adjust priorities and provide feedback to the system for customized priority view
- It is simple to use with no change to native Inbox rules and filters
- There is low-risk adoption as the technology supplements views and categories (users can switch back to the native inbox or opt-out any time)
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- Prioritizes and focuses executives on what’s most important: top clients, products and business decisions
- Accelerates decision-making
- Speeds time to market
- Improves process efficiency
- $15:1 ROI within 12-18 months
- 30% faster action on critical email
- Easy to use. No user input required
- Improves work-life balance
- Aligns priorities with company goals
- Central admin console to configure security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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Product/Solution |
Key Functionality |
Key Benefits |
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Knowledge & relationships buried in enterprise communications & collaboration tools
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- More than 85% of company knowledge & relationships are buried in unstructured text
- Mine intelligence in a way that does not invade individual privacy
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- Smart technology works in the background automatically learning from the collective social activity in enterprise communications & collaboration sources
- Mines intelligence buried within companys’ email,address books, calendars, tasks, IM, voice, blogs, feeds, documents, CRM, LDAP, SharePoint and external social networks
- Search skills, topics, deals, companies, decision-makers, keywords and more
- Admin console configurable to meet legal and privacy requirements (including EU privacy)
- End-users with privacy settings
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- Locates people with the greatest expertise quickly
- Identifies strongest relationships for closing client opportunities
- Increases revenue & cross-selling
- Eliminates duplication of efforts by connecting initiatives
- Accelerates product development
- Identifies knowledge gaps in teams
- Preserves institutional memory
- Automatically maps employees with skill sets
- Eliminates the need to constantly fill in forms, update profiles or tag information
- Central admin console to configure security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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Product/Solution |
Key Functionality |
Key Benefits |
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Business intelligence & analytics on enterprise communications & collaboration are non-existent
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- Knowing how well teams collaborate
- Measuring the quality of email customer service & SLA’s
- Analyzing customer feedback on products and issues
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- Advanced "mash-able" business intelligence platforms that work in the background automatically capturing user email activity and workflow behavior analytics
- Mines companys’ messaging servers, PC’s & Mobile devices, LDAP, CRM, documents, SharePoint & Instant Messaging systems
- Real-time search and dynamic analysis on keywords (products, issues), clients (companies, people) and teams (individual, group or department)
- Qualitative and quantitative analytics, dashboards, reporting & alerting
- Customizable widgets and open data warehouse architecture with standard API’s
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- Real-time analytics and dashboards on clients, products, markets, employees and customer service improve management decision making
- Email analytics on customer activity, response time, volume trends, customer sentiments, quality of response & other customer service metrics
- Measures cross-departmental collaboration
- Identifies communication bottlenecks
- Reports on key teams & employees that are working (or not working) on specific initiatives
- General productivity & behavior change measurement at individual, group & departmental levels
- Enhances security & compliance monitoring
- Central admin console to configure security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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