Messagemind™: Smart software to enhance organizational and individual performance
Messagemind provides smart software that learns priorities and mines information from enterprise communications. It automatically prioritizes email within MS® Outlook and mobile devices, maps knowledge and relationship networks and provides communication analytics and reports at individual, group and enterprise levels all without requiring any user input.
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Product/Solution |
Key Functionality |
Key Benefits |
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Email overload is a leading productivity killer
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- Approximately 50% of a typical workday is spent checking and responding to email.
- Only 20% of email received is considered critical but it’s not distinguished from the remaining 80%.
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- Automatically prioritizes and organizes email within Microsoft® Outlook/Exchange, Blackberry® OS/BES, and supports other mobile platforms
- Prioritizes meetings & calendar invites,alerts and feeds
- Algorithms work in the background learning what’s important based on a person’s natural email use, past email history and collective intelligence from other users within an enterprise
- Administrators have the flexibility to set optional business rules to align workforce priorities with company goals
- End-users can easily adjust priorities and provide feedback to the system for customized priority view
- Simple to use. No change to native Inbox rules and filters
- Low-risk of adoption. The technology adds supplemental views and categories.(Users can switch back to the native inbox or opt-out any time)
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- Easy to use - no user input required
- Prioritizes and focuses executives on what’s most important: top clients, products and business decisions
- Accelerates decision-making
- Speeds time to market
- Improves process efficiency
- $15:1 ROI within 12-18 months
- 30% faster action on critical email
- Improves work-life balance
- Aligns priorities with company goals
- Central admin console to configure security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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Product/Solution |
Key Functionality |
Key Benefits |
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Knowledge & relationships buried in enterprise communications & collaboration tools
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- More than 85% of company knowledge & relationships is buried in unstructured text
- Mine intelligence in a way that does not invade individual privacy
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- Smart technology works in the background automatically learning from the collective social activity in enterprise communications & collaboration sources
- Mines intelligence buried within companys’ email,address books, calendars, tasks, IM, voice, blogs, feeds, documents, CRM, LDAP, SharePoint and external social networks
- Searches skills, topics, deals, companies, decision-makers, keywords and more
- Admin console configurable to meet legal and privacy requirements (including EU privacy)
- End-users are provided with privacy settings
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- Locates people with the greatest expertise quickly
- Identifies strongest relationships for closing client opportunities
- Increases revenue & cross-selling
- Eliminates duplication of efforts by connecting initiatives
- Accelerates product development
- Identifies knowledge gaps in teams
- Preserves institutional memory
- Automatically maps employees with desired skill sets
- Eliminates the need to constantly fill in forms, update profiles or tag information
- Central admin console configures security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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Product/Solution |
Key Functionality |
Key Benefits |
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Business intelligence & analytics for enterprise communications & collaboration is lacking and incomplete
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- Knowing how well teams collaborate
- Measuring the quality of email customer service & SLA’s
- Analyzing customer feedback on products and issues
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- Advanced "mash-able" business intelligence platforms that work in the background automatically capturing user email activity and workflow behavior analytics
- Mines companys’ messaging servers, PC’s & Mobile devices, LDAP, CRM, documents, SharePoint & Instant Messaging systems
- Real-time search and dynamic analysis on keywords (products, issues), clients (companies, people) and teams (individual, group or department)
- Qualitative and quantitative analytics, dashboards, reporting & alerting
- Customizable widgets and open data warehouse architecture with standard API’s
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- Real-time analytics and dashboards on clients, products, markets, employees and customer service improve management decision making
- Email analytics on customer activity, response time, volume trends, customer sentiments, quality of response & other customer service metrics
- Measures cross-departmental collaboration
- Identifies communication bottlenecks
- Reports on key teams & employees that are working (or not working) on specific initiatives
- General productivity & behavior change measurement at individual, group & departmental levels
- Enhances security & compliance monitoring
- Central admin console to configure security & privacy policies (including EU privacy)
- On-premise, fully managed or private cloud options to meet company needs
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