Products

OPEN: Dynamic Knowledge Network & Relationship Mapping from
Enterprise Communications, Social & Collaborative Activity

Find and connect with experts & their professional networks. Eliminate duplication of efforts. Identify valuable knowledge & relationships for closing client opportunities.

"Messagemind’s OPEN knowledge mapping platform has been very effective in locating expertise, helping us to connect disparate teams and reducing R&D duplication waste."

- Director, Knowledge Management & BI, Pharmaceutical Conglomerate

What it is – What it Does

Messagemind’s OPEN Platform is smart technology that quickly identifies people both within and outside the enterprise who can best help colleagues connect with potential customers, partners, vendors, decision makers or outside experts. It provides managed searches on skills, topics, deals, companies, decision-makers, keywords and more.

The system automatically learns building its own taxonomies while aiding users to search keywords by providing helpful suggestions and secondary meanings. It also analyzes and leverages a company’s existing taxonomies & dictionaries (including SharePoint’s taxonomy & metadata tags). Unlike existing enterprise social network mapping tools which depend on significant user intervention in the form of updating, tagging, filling forms and adding colleagues to their networks, OPEN requires no user input.

How it Works

The system is unique in the way it automatically learns user interaction and accurately maps knowledge networks and relationships without user intervention. The patented technology works in the background automatically learning knowledge & relationships from users’ collective activity in enterprise communications & collaboration tools, both within and outside company boundaries including:

• email
• address books
• calendars
• tasks
• instant messaging
• voice/video conferencing
• documents (SharePoint, etc...)
• CRM (Salesforce.com, etc...)
• LDAP
• employee directories
• blogs, RSS
• external social networks

Standard API’s are available to easily import/export intelligence between CRM systems (such as Salesforce.com), customer portals, balance score cards, HR systems and others.

Smart Workflow Capabilities

Once experts and relationships are identified, OPEN’s Platform provides ‘workflow’ capabilities to proactively connect people & teams according to a company’s protocols thereby harnessing collective knowledge, ideas, suggestions and opportunities.

The OPEN search widget and workflow can be embedded within other knowledge management systems such as ideation products, CRM systems, intranet sites (SharePoint) or a company’s universal search systems.

Central Administration & Privacy Controls

A robust central admin console enables administrators to control security and privacy, allowing organizations to adhere to company and country-based privacy policies. End-users can be provided with multiple privacy settings to protect sensitive information.

Analytics and Dashboards

For companies which measure benefits, user behavior change and ROI, Messagemind’s AVATAR and PRISM platforms provide automatic capture, analytics and reporting on individual and group productivity trends.

Who Benefits

This solution is particularly valuable to professionals in operations, research & development, product development, sales, marketing, human resources, collaboration, innovation and knowledge management.

Key Benefits: